Customer Service

 
Shipping & Delivery

JoJo's Jerky ships all orders through the United States Postal Service. We ship to anywhere in the U.S. Shipping takes 1 to 3 days for all orders in the US. Packages are sent via the U.S. Postal Service by Priority Mail.  Please make sure you can receive mail from the Post Office at the address you supply.



Privacy & Security

JoJo's Jerky does not retain any credit card info when making a purchase. Also, we use Paypal for our check out cart and credit card processing. This ensures that your data is private and protected and backed by Paypal.


Returns & Replacements

 

JoJo's jerky has a Quality and Freshness gaurantee . If you recieve your order and the product has been comprimised on Quality or Freshness,  JoJo's  will except a return of the product within seven days of you recieving it. Customer will pay return shipping charges .

Your exchange will be for the same flavor that you ordered and for the same weight.

Please send your return to:

JoJo's Jerky
8022 South Rainbow Blvd
Suite 295
Las Vegas, Nevada 89139

We can not process your return without your invoice #. If you do not know your invoice # please contact us. We will need to know your name and address in order to look up your order.

If you do not have your invoice, please put your invoice number on a note in the box/package along with your name, address, telephone number, email address, and the reason for the return.


 

Ordering

  1. Click the thumbnail of the flavor you would like to purchase.
  2. You will  be taken to the product page. At the product page, please select applicable weight and amount and hit the add to cart button.
  3. Once at your cart you can check the shipping price, enter a promo code, go to Checkout or select Paypal to checkout.
  4. At checkout Enter your name and address info, select a shipping method and a payment option. Enter your payment info and hit "Place Order" Then you are done!

Prices are in U.S. dollars. Please consult your local bank if you need currency conversion details for countries other than the U.S.

Make sure when entering your credit card information that you enter the EXACT BILLING ADDRESS that your credit card company has listed for your account.



Payment, Pricing & Promotions

You can order from JoJo's Jerky with a major credit card (Visa, Mastercard ). You can also pay via PayPal*. Sorry, we do not accept money orders or personal checks.

Satisfaction is guaranteed or we'll happily exchange your purchase (minus the shipping amount) within the first 7 days of the date you recieve your order).

* We offer PayPal as an alternative to our cart if you are more comfortable using them.

Viewing Orders
You will receive an email after you complete your order and your email will contain the info you need to view your order. To make your order more easy to view please sign up for an account with us. This account will keep track of your orders and make the checkout process even faster.